Privacy Policy

This Privacy Policy explains how Seasonsmile handles personal information for participants, customers, and website visitors in Australia. We act in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our aim is to communicate clearly which data we collect, why we collect it, how it is used, and the options available to you regarding access, updates, and preferences.

Information we collect. We may collect contact details such as your name, email address, and telephone number, along with booking information, payment confirmations from our payment partners, workshop preferences, and communications you send to us. For online courses, we may collect basic analytics about device type, approximate location, pages viewed, and referral source to help improve content and navigation. If you ask for accessibility adjustments or special materials, we may record relevant notes to support your participation.

How we use information. We use personal information to deliver workshops and courses, manage bookings, send schedules and reminders, provide updates about changes, process support requests, and improve our services through feedback. With your choice to opt in, we may send educational tips, event announcements, or surveys. We keep messages polite and balanced, and you may update preferences or unsubscribe using the links in our messages or by contacting us directly.

Sharing and third parties. We may share limited information with service providers who help operate our website, manage email communications, handle payments, or deliver logistics such as venue access. These providers are engaged under reasonable confidentiality arrangements, and we authorise them to use information only to deliver contracted services. If required by Australian law, court order, or regulatory request, we may disclose information to appropriate authorities.

Data storage and security. We apply practical safeguards aligned with our size and activities, including encryption for data in transit, role-based access for staff, and periodic reviews of retention practices. While security measures aim to reduce risks, the internet involves inherent vulnerabilities. We encourage strong passwords and recommend signing out from shared devices after viewing course materials or receipts.

Access, correction, and choices. You may request access to the personal information we hold about you and ask for corrections if details are inaccurate or incomplete. We will respond within a reasonable timeframe and explain the outcome. Marketing messages include easy unsubscribe links, and you can adjust your email preferences by contacting us at Seasonsmile@gmail.com. For workshop reminders and operational notices, we send essential updates related to your booking or participation.

Cookies and analytics. Our website uses cookies and similar technologies to support essential functions, remember preferences, measure engagement, and refine page performance. You can adjust browser settings to limit tracking technologies, understanding that some features may work with reduced convenience. The cookie banner on our site allows you to accept or decline non-essential cookies. Your choice is stored with a simple cookie value that you may change later by clearing cookies or adjusting settings.

International considerations. Some service providers or cloud resources may operate outside Australia. Where feasible, we select partners with appropriate protective controls and agreements. By engaging with our services, you acknowledge that information may be processed in locations with different legal frameworks, while we continue to apply reasonable safeguards consistent with this Policy.

Retention. We retain personal information for periods required by law and for operational purposes such as accounting, training outcomes, or dispute resolution. When information is *** longer needed, we take steps to de-identify or securely delete records in line with our retention schedule and applicable requirements.

Children. Our workshops are designed for adults and older teens. Where a minor attends, a parent or guardian should manage bookings and communications. We handle any related details with particular care and limit information to what is necessary for safety and participation.

Contact and complaints. If you have questions, requests, or concerns regarding privacy, email us at Seasonsmile@gmail.com or write to Seasonsmile, 12B Carlton Street, Paddington NSW 2021, Australia. We will acknowledge your message and outline next steps. If you believe your concern remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Updates to this Policy. We may revise this Policy to reflect changes in law, technology, or our services. The updated version will carry a revised date on this page. We encourage periodic review to stay informed about how we protect and manage information.